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Frequently asked questions

  • Questions about buying from Aeris

    Can I track my Aeris shipment?
    Yes, tracking of the delivery is possible. You can find tracking information on the shipping confirmation of your order, which you received by email.
    Can the billing address be different from the shipping address?
    Yes, no problem. The billing and shipping address may be different.
    I would like to return an item. How does a return work at Aeris?
    How and when can I reach Aeris Customer Service?
    You can reach our customer service Monday to Thursday from 08:00-17:00 and Friday from 08:00-15:00 by phone at 0800-550923 or by e-mail: info@aeris.de.
    Help, my delivery is damaged. What should I do?
    If your delivery is damaged, please contact our customer service. You can reach them Monday to Thursday from 08:00-17:00 and Friday from 08:00-15:00 by phone at 0800-550923 or by mail: info@aeris.de.
    How long is the Aeris warranty?
    At Aeris, we offer you a much longer warranty than required by law: You have a full three-year warranty on all Aeris products from the date of purchase. If there are any complaints within this time, we will repair or replace the product after return and inspection without charge - provided, of course, that there is no third-party fault. The warranty covers material and functional defects for all original parts of an original Aeris product and only if purchased directly from authorized Aeris dealers. All authorized dealers can be found directly here on our website via the dealer locator or simply give us a call. Our customer service will be happy to help you. Phone: 0800-550923.
    Can the goods be picked up at Aeris itself?
    No, we do not currently offer self-collection of orders.
    Can Aeris be ordered by phone?
    Unfortunately, ordering by phone is currently not possible. Our customer service will be happy to help you with any questions about our products at any time.
    Can I order from Aeris as a guest or do I need to create an account to purchase items?
    Yes, that is not a problem. You can of course order from us as a guest. Registration is not necessary. Will I receive a confirmation when Aeris receives my payment? Yes, as soon as we receive your payment, we will send you a confirmation e-mail. The order will then be reviewed internally and processed immediately. We will then contact you by email with further information.
    I want to pay by credit card at Aeris, where is the security code?
    Payment by credit card is of course possible. You will find the three-digit security code next to the signature field on the back of the credit card.
    Why do I need an Aeris account?
    A customer account is not absolutely necessary for you to place an order with us. However, an Aeris customer account offers you many advantages: Once you have created a customer account, all your order data is stored there so that you can view and manage it at any time. In addition, if you order from us frequently, you will not have to re-enter your data (e.g. delivery address) for each purchase, but it will be stored in the account.
    Is there a charge for the Aeris account?
    No, there is no cost to register a customer account with Aeris.
    How do I register with Aeris?
    To register with us, please follow the steps below: First click with the mouse on "My account" and then on "Create account". Now fill in all the fields of the form and click on "Create". Complete your registration by clicking on the confirmation link you received by e-mail. From now on you can log in to "My account" with your e-mail address and chosen password.
    How do I log in to "My account"?
    To log in, simply click on "My account", enter your login details in the form and click on "Log in". Now you are logged in.
    I have forgotten my password for "My account"! How can I log in again?
    Forgotten your password? Happens once in a while, but it's no problem! Via "My account" and a click on "Forgotten password", you can request a new password. If you have also forgotten your e-mail address, please contact our customer service. They will be happy to help you.
    Can I view my account, order, and address information in the Aeris customer account?
    Yes, you can see all this info after registration under My Account.
    How can I delete my Aeris customer account?
    Too bad you want to delete your Aeris account. Maybe you will change your mind. If not, please send us an email at info@aeris.de. We will do the rest for you.
  • Questions and answers about the Aeris Swopper

    Where can I buy the Aeris Swopper?
    You can buy the Aeris Swopper directly here in the Aeris online store. In our configurator you have the possibility to configure your Aeris Swopper according to your personal wishes. Alternatively, you can buy the Aeris Swopper at a dealer near you.
    How do you sit properly on the Aeris Swopper?
    For the correct sitting position, sit in the center of the Aeris Swopper so that the suspension leg acts as an extension of your spine. Maintain balance with your buttocks and both legs flat on the floor. The pelvis should be slightly higher than the knees to create an "open angle" at the hips and knees when sitting. This promotes blood circulation.

    Swing vigorously a few times to automatically straighten yourself up. This frees up the diaphragm and promotes deep breathing. This provides the body and head with better oxygen, and mental performance increases. When you turn to your work with the Aeris Swopper, you can move the seat toward your desk by simply shifting your weight. This puts your body in a position where your spine is loose and vertical over your slightly tilted pelvis. This keeps your back straight and you automatically assume the correct sitting position. The suspension strut of the Aeris Swopper has taken over the forward curvature that conventional chairs require your spine to make, leading to "hunched over sitting".
    What is vertical swaying (swooping) good for?
    Swopping strengthens the back muscles and promotes the nutrition of the intervertebral discs. In addition, there is no blood congestion in the legs and you feel fit and exhilarated all day. On the Aeris Swopper you automatically sit correctly and thus prevent back pain. Especially practical: You can do something for your health by sitting 3D-moving on the Aeris Swopper while you work - virtually by the way.
    Can I sit on the Aeris Swopper all day without a backrest?
    Yes, sitting without a backrest is not a problem. Because: You can also walk without a backrest. The Aeris Swopper is designed in such a way that even when sitting, people can do what they are actually built for: move.

    Whenever you move, you don't need a backrest. That's why you don't need a backrest when swooping. On conventional chairs it's different. There, you need a support because you tend to sit motionless for long periods of time. However, the muscles are not made for hours of holding work, which is why tension and back pain are the practically inevitable consequence of this sitting posture. However, by supporting yourself, you are once again "incapacitating" your muscles, which - as with continuous holding - are again not challenged, thus becoming weaker and less able to do what they were designed to do: keep the person upright and the intervertebral discs in place.

    On the Aeris Swopper, however, your back is always active and in motion. This especially trains and strengthens the back muscles. If you feel a pinch or soreness from time to time, especially while you are getting used to the Aeris Swopper, take it as a good sign: Take it as a good sign. Muscles that have been cold until now may just be waking up again. The best thing you can do then is to swing properly in all directions. By doing so, you'll promote blood flow to the muscles, exercise them, and promote the removal of pinching toxins.
    Basically, exercise is the best recipe against back pain and other consequences of poor posture.
    The seat of the Aeris Swopper is too hard for me. What is the reason for that?
    If you feel your ischial tuberosities, this is a sign that you have been sitting too long without moving. Stand up briefly or move your pelvis in different directions. Experience shows that after a certain period of adjustment, you will no longer feel your ischial tuberosities uncomfortably. Generally speaking, the ischial tuberosities are the bones nature intended for sitting - but not for staying in one and the same position for hours on end.

    The fact that you occasionally feel the ischial tuberosities more on the Aeris Swopper than on other seats is also due to the fact that the seat of the Aeris Swopper is curved upwards. With good reason: The resulting distribution of pressure on the ischial tuberosities automatically causes the spine to tilt slightly forward in the lower region (technical term: lordosis). This corresponds to the natural shape of the spine when standing. Conventional seats, which often have a seat recess, have the opposite effect. The Aeris Swopper Air provides particularly soft seating comfort. Thanks to a five-layer special upholstery with the particularly pressure-elastic 3DEA upholstery core, it offers extremely gentle, pressure- and thermoregulated sitting.
    What seat covers are available for the Aeris Swopper?
    We offer the Aeris Swopper in many attractive colors and functional cover fabrics. Take a look at all the covers for the Aeris Swopper here in the configurator. We are also happy to fulfill your personal wishes for the seat cover - favorite fabric, company logo, CI color - just ask us, we will be happy to make you an offer.
    Does the Aeris Swopper comply with DIN standards?
    Yes, the Aeris Swopper Work (with special suspension, castors, backrest and backrest cover) explicitly complies with DIN EN 1335 for office work chairs. The Aeris Swopper with backrest complies with the applicable office European standards PrEN 13761 (1999), EN 1022 (1996) and EN 1728 (2000). The Aeris Swopper also has the GS mark according to EN 1022 and EN 13671 for office visitor chairs.

    There are not yet any DIN standards for the new sitting-in-motion method used on the Aeris Swopper, so there is no official test procedure for testing the Aeris Swopper according to its specific properties. So far, there are only DIN standards for rigid chairs, although these date from 1981 to 1989. The EU Display Screen Directive is also based on a DIN standard from 1989. The latest ergonomic findings and developments cannot be found in these standards - DIN and EN standards always lag somewhat behind the latest state of the art. However, the Aeris Swopper is ahead of its time as an innovative product (awarded the Federal Innovation Prize!). There is no world novelty where first the standard was on the market and then the product. However, it can often take years before the corresponding standards are reformulated for technical innovations. However, the Occupational Health and Safety Act also provides for such "interim periods", especially since the standards are merely minimum requirements which the employer can exceed at any time.

    Item "3. Principle" therefore stipulates: "The state of the art, occupational medicine and hygiene, as well as other established occupational science findings must be taken into account in occupational safety and health measures." The fact that the "state of the art" (note: this refers to the latest technical developments) is explicitly mentioned as a benchmark is intended to ensure that significant developments in science, technology and medicine are applied to occupational safety as quickly as possible - precisely because technology is usually far ahead of DIN standards. For the employer, this means that he is obligated to apply the "state of the art" for the protection of his employees and that he does not have to wait with the introduction of new developments until the corresponding standard for the new development has been created. Any employer using the Aeris Swopper in the workplace is therefore on the cutting edge of technology and is doing more for the health of its employees than the outdated DIN standards require. The Aeris Swopper can be used wherever the company wants to use it.
    Is the Aeris Swopper also available for teenagers?
    Yes, the Aeris Swopper is also available for teenagers. Because for children and teenagers, exercise is at least as important as for adults. Sitting still is poison for young backs! And also for mental development and concentration. That's why, in addition to the Aeris Swopper for sitting beginners and elementary school students, the Aeris Swoppster, there is also an Aeris Swopper for young people from approx. 35 kg: the Aeris Swopper with the Light suspension leg type. For healthy backs right from the start! The Aeris Swoppster/Swopper program offers the world's unique, healthy 3D sitting with lots of movement and fun for all ages from 4 years and for all weight classes up to approx. 120 kg.
    Does the Aeris Swopper also come with casters?
    Yes, the Aeris Swopper is also available with wheels. The Aeris Swopper with casters is ideal for anyone who wants to switch to the healthiest sitting experience in the world, but needs to walk short distances at long desks, for example. As a result, the Aeris Swopper with casters gives you even more room to move and mobility - including at extended desks with multiple work surfaces or between desk and PC. At the same time, it demands even more of your own activity, since the seat must be slightly relieved in order to use the castor function. Of course, all the benefits of the Aeris Swopper in the fight against back pain and tension remain fully intact. It is available in all Aeris Swopper colors; you can also retrofit a backrest.
    Can I retrofit the casters to the Aeris Swopper?
    It is not possible to retrofit the casters to an Aeris Swopper with glides because the Aeris Swopper with glides has a different foot ring than the Aeris Swopper with casters for technical reasons. Therefore, it is not possible to retrofit the casters. If you would like to have castors instead of gliders on your Aeris Swopper, the foot ring must be exchanged at our factory. Please contact our customer service by phone.
    Can the Aeris Swopper also be used as a standing aid?
    The classic Aeris Swopper is designed exclusively for sitting in motion, not as a standing aid. The greatest possible height of the movable strut is too low for standing support. However, for sitting and standing at different working heights, we offer you perfect solutions with the Aeris Swopper High as well as with the Aeris Muvman active standing seat. With the Aeris Swopper High, you can switch flexibly between working heights of 49 - 69 cm, and with the Aeris Muvman from 51 - 84 cm (or with the Aeris Muvman High from 60 - 93 cm).
    Should the employer pay for the Aeris Swopper?
    If your employer pays for the Aeris Swopper, that would be farsighted and reasonable. It would also be in line with the Occupational Health and Safety Act, which requires employers to keep up with the latest technical developments in occupational health and safety measures. For healthy sitting, the Aeris Swopper is the state of the art in technology and medical knowledge. Many employers already finance a therapeutic seat like the Aeris Swopper for their employees as part of their health management program - voluntarily or upon request. This also pays off for the company in terms of costs.

    Because those who sit more healthily are more productive, more motivated and less likely to miss work due to back pain. This means more effectiveness and continuity, as well as lower absenteeism costs. Even in small companies, the Aeris Swopper pays for itself with just one sick day saved! However, if financing through your employer is not or not yet possible, you are free to do something good for yourself and use your own Aeris Swopper at work. We encourage you to do so: the Aeris Swopper is a worthwhile long-term investment in your health. By the way: In certain cases, the German pension insurance (BfA), the employers' liability insurance associations, the employment agencies or the integration office also cover the costs or parts of them.
    What are the differences between the Aeris Swopper and an exercise ball?
    Compared to the exercise ball, sitting on the Aeris Swopper has many advantages: First, the Aeris Swopper offers more safety: it doesn't roll away, it can't burst, you can't fall over or off. Also, with the Aeris Swopper you can quickly and individually adjust three functions: Seat height, spring rate and lateral deflection. The Aeris Swopper has a comfortable seat: you have a choice of different, homely cover materials. The seat surface is mostly breathable, not cold, not slippery, it does not attract lint and it does not smell. While an exercise ball is made of PVC, the Aeris Swopper is made of high-quality materials, Made in Germany. The Aeris Swopper has a timeless, innovative and original design that has won several international awards and fits easily into many interiors. This makes it a focal point and highlight in any environment, rather than a foreign object. In addition, the Aeris Swopper bears the GS mark. This means that it complies with the German Equipment Safety Act, GSG, and can be used wherever people sit. The Aeris Swopper Work is explicitly certified as an office work chair by TÜV in accordance with DIN EN 1335 and can be used anywhere without restrictions.
    How to clean the Aeris Swopper?
    The best way to remove light dirt and dust from the Aeris Swopper is to vacuum it carefully. If the cover has coarser stains, you should make sure that you use a microfiber cloth and pH-neutral soap. You can find more detailed information about cleaning the individual covers here in the care instructions.
    How long is the warranty on the Aeris Swopper?
    We offer you significantly more security than the legal warranty obligation requires: You have three full years warranty on all Aeris products from the date of purchase. If there are any complaints within this period, we will repair or replace the product after return and inspection without charge - provided, of course, that there is no third-party fault. The warranty applies to all original parts of an original Aeris Swopper in the event of material or functional defects and only if purchased directly from Aeris or from an authorized Aeris dealer. You can find all authorized dealers right here on our website via the dealer locator or simply give us a call. Our customer service will be happy to help you. Phone: 0800-550923.
  • Questions and answers about the Aeris Swoppster

    For children of what age is the Aeris Swoppster suitable?
    The Aeris Swoppster is suitable for children from kindergarten age until about the end of elementary school. It is adjustable in height, so it "grows" with the child. You can easily adjust the spring tension of the Aeris Swoppster to any weight of your child up to a maximum of 50 kg. The degree of mobility can also be individually selected in two stages. The seat is correctly adjusted when your child feels comfortable. When the child grows out of the "Swoppster age", he or she can continue to sit healthily and comfortably with plenty of movement: on an Aeris Swopper with the Light suspension leg type, which is optimized for 35 - 50 kg, or with the Low suspension leg type, which is optimized for 50 - 120 kg.

    You can find all the details here in the Aeris Swoppster product data sheet.
    How do I properly adjust the Aeris Swoppster for my child?
    The Aeris Swoppster can be adjusted 3-fold individually to the size, the weight and the joy of movement of the child.

    1) The height adjustment: Adjusting the height of the Aeris Swoppster is, in the truest sense of the word, child's play. With the lever under the seat, the child can easily adjust the height to his or her favorite height with a flick of the wrist. The open angle between the upper and lower leg is ideally slightly above 90°. We recommend adjusting the height of the desk accordingly.

    2) Adjusting the spring tension for vertical swinging: The spring tension can be adjusted to suit the child's weight as well as individual preference for more or less soft swinging. For children with low body weight or for maximum swinging, please turn the adjustment wheel at the lower end of the spring downwards. For larger children or reduced swinging, turn upwards accordingly. You have found the optimum setting when your child can swing without "sitting" on the bottom of the shock absorber.

    3) The lateral flexibility of the Aeris Swoppster: This is decisive for the "more movement" when sitting. There are two weight-dependent adjustment recommendations here. The Aeris Swoppster is supplied with the "basic flex" flexibility setting for children between 30 and 50 kg. To adjust for children weighing between 15 and 30 kg, the Aeris Swoppster must first be turned upside down. Then turn the cover cap slightly to the left and pull it off. Now just remove the flex ring and reinsert it upside down. To check: Can you now read the "soft flex" marking on it? Yes! Then everything is correct. Now just put the cap back on and tighten it. That's it.
    In which colors is the Aeris Swoppster available?
    For the selection of the cover colors, we showed many, very different color and pattern combinations of the Aeris Swoppster to a large children's jury during the development phase of the Aeris Swoppster. And the kids' vote was clear: the four colors pink, blue, now realized variants got the most points. These seat covers can be combined with the frame colors black and white. One of the advantages: Since the Aeris Swoppster is intended for the age with one of the greatest developmental phases, a clear color has the most chance to please throughout. Besides, many children's rooms are already so colorful that a calm splash of color can also have something relaxing. Feel free to look at all the possible variations here.
    How to clean the Aeris Swoppster cover?
    The Aeris Swoppster is very easy to care for. Stains in the cover fabric should be treated immediately, preferably with a damp cloth - with stronger stains with a little soap foam. A damp cloth is also sufficient for the foot ring and the protective cover, if necessary with a little soap. You can find detailed information about cleaning here in the Aeris Swoppster care instructions.
    How long is the warranty on the Aeris Swoppster?
    We offer a warranty on the Aeris Swoppster that is significantly longer than the statutory warranty: You have a full three-year warranty on all Aeris products from the date of purchase. If there are any complaints within this time, we will repair or replace the product after return and inspection without charge - provided, of course, that there is no third-party fault. The warranty applies to all original parts of an original Aeris Swoppster in the event of material or functional defects and only if purchased directly from Aeris or from an authorized Aeris dealer. You can find all authorized dealers directly here on our website via the dealer search or you can simply call us. Our customer service will be happy to help you. Phone: 0800-550923.
  • Questions and answers about Aeris Muvmat

    What materials is the Aeris Muvmat made of?
    The Aeris Muvmat is made of the following materials: The inner relief structure is made of EPP, a so-called expanded polypropylene. EPP is elastic and at the same time shock resistant. This structure is covered by polyurethane (PU) soft integral foam. This foam is pleasantly soft, shock-absorbing and the inner structure is easy to feel. At the same time, the surface is robust and easy to clean. For final protection, a PU lacquer finish is applied. Everything at a glance: Aeris Muvmat product data sheet.
    Can the Aeris Muvmat be cleaned?
    Yes, the Aeris Muvmat is very easy to clean. To clean the mat, all you need is lukewarm water, a little soap and a soft cloth. Simply wipe the Aeris Muvmat with it and then wipe it dry. That's it. You can get detailed information about cleaning in our care instructions here as a download.
    Can the Aeris Muvmat be cleaned with disinfectants?
    Yes, but in order not to damage the Aeris Muvmat when cleaning it with disinfectants, the alcohol content in the cleaning agent must not exceed 5% (e.g. glass cleaner). We strongly recommend that you do not use abrasive cleaners or cleaners with a higher alcohol content.
    Where is the Aeris Muvmat produced?
    The Aeris Muvmat is manufactured in Germany.
    My Aeris Muvmat slips - is it supposed to?
    Yes, the Aeris Muvmat slipping is intentional and desired. Don't worry, the anti-slip pads on the bottom stop when you put weight on the mat. When you stand on the Aeris Muvmat, nothing slides anymore. As soon as you take the weight off the mat, it "slides". This way you can easily move the mat to the side (if you absolutely have to ...). If you want to fix the mat additionally, we recommend the use of an anti-slip grid. You can get such a grid in any hardware store.
    How much does the Aeris Muvmat weigh?
    The Aeris Muvmat is lightweight and weighs only 2.7 kg without packaging. With cardboard box 2.8 kg.
    What is the mass of the Aeris Muvmat?
    The dimensions of the Aeris Muvmat are 91.5 cm (length) x 48 cm (width) x 3.5 cm (height).
    Can I buy the Aeris Muvmat slipcover later?
    Of course, you can also buy the slipcover of our Aeris Muvmat afterwards. We offer the cover in different colors and designs. Look around in our online store and choose your favorite.
    What material is the cover of the Aeris Muvmat made of?
    In a nutshell, the cover of the Aeris Muvmat is made of 100% polyester.
    Is the protective cover of the Aeris Muvmat washable?
    Yes, the cover is environmentally friendly washable at 30 ° degrees.
    Does the Aeris Muvmat come in a color other than black?
    No. Currently, we only offer the Aeris Muvmat in the base color black.
    Are there different cover designs for the Aeris Muvmat?
    Various new motifs and designs for the cover are planned and will be available soon. The different covers can be ordered separately or directly in a package with an Aeris Muvmat. Just visit our online store and choose your favorite design.
    Does the texture effect and reflexology stimulation work when I use the Aeris Muvmat with shoes?
    Yes, the structure effect and reflex zone stimulation of the Aeris Muvmat also work with shoes. A little tip: Basically, the thinner the shoe sole, the better. Either way, the effect is always clearly noticeable. Caution: Please do not walk on the Aeris Muvmat with heeled shoes.
    Can I walk on the Aeris Muvmat with flat shoes?
    Yes, walking on the Aeris Muvmat with flat shoes is not a problem. Attention: Please never enter the Aeris Muvmat with heels.
    What if I damaged the Aeris Muvmat with sharp picks?
    The Aeris Muvmat may only be used with flat shoes. If the mat is damaged by pointed heels, this is improper use.
    Does the forest floor effect wear off with the Aeris Muvmat?
    No, don't worry. The forest floor effect on the Aeris Muvmat does not wear out. This can not wear out because the EPP interior is very very durable.
    How to dispose of the Aeris Muvmat?
    The Aeris Muvmat can be disposed of in the residual waste. Alternatively, you can take the mat to a recycling center near you.
    Can the Aeris Muvmat be used on any surface?
    Yes, the Aeris Muvmat can basically be used on any surface, both hard floors and soft surfaces. Depending on the condition of the floor, the anti-slip pads on the underside of the Aeris Muvmat may show signs of visual wear in individual cases. However, the function of these pads and the Aeris Muvmat are not affected by this.
    Does the Aeris Muvmat meet fire safety requirements?
    Yes, Aeris Muvmat meets fire safety requirements. All elements of the mat are fire tested. The foam of the Aeris Muvmat complies with the FMVSS 302 standard with classification SE (self-extinguishing). The interior of the Aeris Muvmat complies with B2 fire rating. The optional fabric cover has a flame retardant finish and complies with US Standard NFPA-701, the fire rating for hanging textiles, such as curtains in public buildings.
  • Questions and answers about the Aeris Muvman

    What is the difference between a normal standing/sitting aid and the Aeris Muvman standing seat?
    The difference between the Aeris Muvman and previously common standing/sitting aids is as follows: Other products often represent a compromise. That is, they allow the "higher" sitting that is desirable from an ergonomic standpoint, but they are only functional to a certain extent. Many wobble and tilt, some only work at one height, others force an awkward sitting distance from the work surface and provoke a hunched back, many have only a limited height adjustment range, and some have an uncomfortable seat.

    The Aeris Muvman, on the other hand, virtually reinvents sitting at variable heights. It is not a conventional standing/sitting aid, but an active standing seat. Optimal for ergonomically perfect sitting and standing with lots of movement at height-adjustable desks, standing desks, reception desks, counters, information counters, etc. as well as in the laboratory, at the workbench or in production.
    Where can I use the Aeris Muvman?
    The possibilities for where you can use the Aeris Muvman are endless. You can use the Aeris Muvman wherever variable sitting and standing is required: for example, at height-adjustable desks in the home office, standing desks and raised work surfaces in offices, at counters, cash registers, receptions, but also in laboratories, workshops and on the assembly line, as well as in the private sector: in the kitchen, while ironing or playing music. We haven't listed your area of application here? No problem. Our customer service will be happy to advise you. By the way: The Aeris Muvman covers all seat heights between 51 and 84 cm, or in the High version between 60 and 93 cm height. You can find the instructions on how to adjust the Aeris Muvman to the best possible position here as a downloadable PDF.
    Why isn't the Aeris Muvman rigid or moving by rounding off at the bottom?
    The Aeris Muvman is not rigid or moves through a rounding on the ground, because we have developed something much better for the Aeris Muvman. Round-offs are widely used, but they have big stability problems. They tilt or wobble and, once the owner starts tipping, you have to counteract with violent, jerky movements - and that's exactly what's absolute poison for your spinal discs, especially in the lumbar region. That's why we've equipped the Aeris Muvman with a specially designed motion joint: the muvzone. This makes harmonious, soft, individually controllable movements in a 360° radius possible. Without tipping and wobbling.
    What does the term "smart seat" mean on the Aeris Muvman?
    The seat of the Aeris Muvman is equipped with the patented flexzone technology. Its curved, gently padded seat straightens the pelvis. At the same time, it yields slightly at the front edge and thus avoids pressure points that occur with conventional standing aids, especially when sitting higher up.
    Why is the center column of the Aeris Muvman tilted forward?
    The purpose of the 4-degree forward tilt of the center column on the Aeris Muvman is that you can automatically sit up straight, allowing the spine to swing freely in its natural S-shape over the slightly forward-tilted pelvis. This allows you to sit healthily at any height without a hunchback. The background: the higher you sit, the more weight is transferred to the floor via your legs. Due to a backward force component that results from this, you tilt slightly backwards when sitting higher up, which the body compensates for by adopting a kyphotic posture, i.e. a hunchback. The slightly forward tilted center column of the Aeris Muvman prevents this harmful compensatory posture. Want to know more about the Aeris Muvman? Our customer service team will be happy to help.
    Is the Aeris Muvman also available with rollers?
    No, the Aeris Muvman is not available with wheels. But you don't need them either. The lateral deflection gives you an extended gripping space. Thanks to the handle on the seat and the light weight of only 9 kilos, you can take or move the Aeris Muvman anywhere without much effort.
    Can the Aeris Muvman tip over?
    No, the Aeris Muvman cannot tip over. An anti-slip and anti-scratch rubber on the base ensure safety - for the "be-seater" as well as for the floor.
    What is the difference between the Aeris Muvman and the Aeris Muvman High?
    The seat height adjustment range of the Aeris Muvman is unique. It ranges from desk to standing desk height (51cm to 84 cm) - infinitely adjustable, of course! And for extra tall people, the Aeris Muvman High almost goes through the roof: the adjustment range extends from 60 - 93 cm thanks to an extra-long telescopic column. Perfect for anyone over 185 cm tall.
  • Questions and answers about the Aeris Oyo

    Which area is the Aeris Oyo made for?
    Aeris Oyo is a universal chair and is suitable for almost any place and for many activities: At home and in the office. At home, its unique design makes it great at the dining table, in the reading corner, by the fireplace, as a modern TV armchair, as a small, mobile work chair or simply in the living room or bedroom. But it fits just as well in the office at a conference table, in waiting areas, at the dining table, in the reception area, in the lobby of a hotel or as an eye-catcher in a retail store. And since it is available in six beautiful colors, you can either fit it "softly" into the interior, create a "gaudy" eye-catcher or go for "colorful variety". The Aeris Oyo is also exceptionally variable in this respect. Take a look at all the variants here.
    How do you sit properly on the Aeris Oyo?
    You can sit however you want on the Aeris Oyo - feel free. There's no such thing as the right seating position, and there's certainly no such thing with the Aeris Oyo. Forward, sideways or backward - everything is possible. All are comfortable - everyone can discover their favorite Oyo position. Or find each super and always alternate. Many say: "You can really snuggle up in the side seating position. Or: When you're talking on the phone and swaying backwards - that's wonderful! Or: Lean on the backrest in the rider seat and play on your smartphone. Our tip: Just try everything!
    Is the Aeris Oyo suitable as a desk chair?
    In places where you usually don't sit at your desk for that long, the Aeris Oyo sometimes even saves you an extra office chair. Ideal also for small apartments or little space. The Aeris Oyo is not designed as an 8-hour office chair, but since sitting is a highly individual matter, everyone should try out for themselves whether the Aeris Oyo is suitable for them as a desk chair.
    Can I use the Aeris Oyo universal skids on all floors?
    Yes, the universal runners of the Aeris Oyo are suitable for almost all floors. Nevertheless, we recommend that you use additional protection for very sensitive wood and natural stone floors. But so you don't have to worry about that yourself, we'll do it for you: Every Aeris Oyo comes with a fleece tape that you attach to the lower part of the runners. You can find all the details here in the instructions for use.
    Is the Aeris Oyo adjustable in height?
    No, the Aeris Oyo is not adjustable in height. It has a fixed seat height of 48.5 cm. This is a standard size that most people can manage well with. The frame, which is made of a double steel tube construction, is not adjustable.
    How to clean the Aeris Oyo?
    The best way to remove light dirt and dust from the Aeris Oyo is to vacuum it carefully. If the cover has coarser stains, you should make sure to use a microfiber cloth and pH-neutral soap. Keep in mind that the Aeris Oyo doesn't mind a damp cleaning, but if it's treated too wet, it can cause damage to the upholstery. Also, please note: When caring for, assembling or transporting, do not turn the Aeris Oyo upside down and avoid hard knocks.
  • Questions and answers about the Aeris Numo

    How do you sit properly on the Aeris Numo?
    You can't go wrong sitting on the Aeris Numo. Just sit down and immediately benefit from the comfortable seat shell and especially the comfortable movement mechanism of our Aeris Numo. It follows your movements backwards and forwards and does not restrict you at any time. If you want to sit on the Aeris Numo for a longer period of time, we recommend the optional ergonomically shaped seat cushion as an accessory. This increases the comfort and ensures ergonomically adequate sitting. You want the cushion? You can find it here in our online store. Of course, our customer service will be happy to advise you. Tel.: 0800-550923.
    Which Aeris Numo model is right for me?
    Your personal taste will determine which Aeris Numo is right for you. Basically, you can use any Aeris Numo model in any environment. The Aeris Numo with sled base is even suitable for outdoor use. You are undecided which model is your favorite? Then it's best to try out the models at your local dealer. You can find a dealer near you here in the dealer search. Or contact our customer service. They will be happy to recommend a retailer near you for a fit test.
    How many variants of the Aeris Numo are available?
    The Aeris Numo is available in a total of 31 variants. You can choose from four frame variants and five seat shell colors. Together with the colored seat cushions, you can even choose from 182 variants! The four frame variations of the Aeris Numo are the sled frame, a base with glides or casters, and a frame with four oak legs. Basically, all Aeris Numo have the same movement mechanism, in the case of the Aeris Numo with a skid base in a slightly modified form. The seat shell of the Aeris Numo models with foot cross (gliders as well as castors) can also be rotated 360°.
    Is there a matching seat cushion for the Aeris Numo?
    Yes, there is a matching seat cushion for the Aeris Numo. Like the seat shell, the ergonomically shaped seat cushion is available in five different colors. So the seat cushion can visually blend with the seat shell or alternatively provide a striking contrast. We recommend the seat cushion when using the Aeris Numo for long periods of time, so that you sit ergonomically optimal on the Aeris Numo. The cover is not removable, but the fabric (100% polyester) is very easy to clean. You can remove stains with standard upholstery foam or lukewarm water + neutral soap.
    What makes the Aeris Numo so special?
    The special highlight of the Aeris Numo is its unique movement mechanism. Thanks to the Aeris kinematics, the chair follows the user's movements and swings not only back but also forward, for example, when eating or at the conference table. The model with runners realizes the same movement mechanism through its construction and the material of the frame. To ensure that the Aeris Numo always cuts a fine figure at home, in waiting areas and conference rooms, it comes in no less than 31 different variants. The different colored seat shells made of fiberglass-reinforced plastic (polypropylene) can be combined with a total of four frames, ranging from a skid frame to a four-legged chair with wooden legs. In combination with the ergonomic seat cushion, which is available separately in the respective seat shell colors, there are even 182 individual combinations in total.
    For which applications is the Aeris Numo intended?
    The Aeris Numo is suitable for use in many different environments. You can use the Aeris Numo with skid base both in the living area and outdoor on the balcony or terrace. All other models are suitable for indoor use and can be used there in many ways. For example, at home at the dining table, in waiting areas, as a conference and meeting chair or in various office situations.
    What surfaces is the Aeris Numo suitable for?
    All models of the Aeris Numo are suitable for use on carpeted, hard (e.g. concrete) and soft (e.g. parquet) flat floors. Important for many floors: Equip the Aeris Numo with the included glides.
    What is the best way to clean the Aeris Numo?
    The cover of the Aeris Numo is not removable. But don't worry: the 100% polyester fabric is very easy to clean. You can easily remove stains with standard upholstery foam or lukewarm water and neutral soap. You can find all the care instructions here.
    Where can I buy the Aeris Numo?
    The Aeris Numo is, like all Aeris products, here in our online shop or at selected retailers. Please contact our customer service, they will be happy to recommend a dealer near you.
    What is the mass of the Aeris Numo?
    The dimensions of the Aeris Numo can be found here on the product data sheet. Of course, the dimensions are also listed there in detail.
    What material is the Aeris Numo made of?
    The Aeris Numo is made of the following materials:
    Seat shell: Plastic (polyamide) with 30% glass fiber reinforcement. Kinematics: Die-cast aluminum, surface polished or powder-coated. Foot cross: Die-cast aluminum, surface polished or powder-coated. Skid frame: Round steel, 13mm diameter, powder coated or chrome plated (environmentally friendly). Wooden legs: Solid European oak, FSC certified. Not enough info for you? No problem. Our customer service will be happy to answer any questions you may have about the materials.
    Is the Aeris Numo stackable?
    No, the Aeris Numo is not stackable. Due to its special kinematic geometry, stacking is not possible.
  • Questions and answers about the Aeris Numo Task

    What is the difference between the Aeris Numo and the Aeris Numo Task?
    The difference between the Aeris Numo and the Aeris Numo Task is the innovative technology as well as the main areas of use. The Aeris Numo can be used - thanks to the different variants - as a garden chair, dining chair or launch chair. With its innovative and unique technology, the Aeris Numo Task is ideal for long and concentrated work in the office or home office. Compared to the Aeris Numo, the Aeris Numo Task also features significantly more technology. The Aeris Numo does not have the patented SAM technology.
    What is the difference between the Aeris Numo Task and the Aeris 3Dee?
    The Aeris 3Dee is larger and heavier than the Aeris Numo Task. In addition, the Aeris 3Dee has a higher backrest with integrated lumbar support. The Aeris Numo Task does not have this backrest. The Aeris Numo Task has a seat shell made of one piece. The Aeris 3Dee, on the other hand, has a seat shell and a separate backrest. There are also significant differences in the technology between the two desk chairs. The Aeris Numo Task features the unique Self Adjusting Motion Element (SAM). In addition, the Aeris Numo Task features the patented Aeris Kinematics. The Aeris 3Dee does not have these two technologies. Thanks to Aeris 3D technology, the Aeris 3Dee offers movement in all directions: vertically, sideways, and forward and backward.
    How to clean the Aeris Numo Task?
    The Aeris Numo Task is easy to clean. For light soiling such as dust, you can simply vacuum the seat shell and the base. For coarser stains on the cushion, seat pan, or base, clean the Aeris Numo Task with a microfiber cloth and pH-neutral soap only. Detailed information on cleaning the Aeris Numo Task is available here.
    Where can I buy the Aeris Numo Task?
    You can order the Aeris Numo Task directly here in the Aeris Onlineshop buy. You can easily configure the Aeris Numo Task to meet your personal needs. If you want to try the Aeris Numo Task first, you can also buy the desk chair at an Aeris dealer near you. Our dealer locator shows you where to find a dealer in your area.
    How long is the warranty on the Aeris Numo Task?
    Aeris warrants the Aeris Numo Task for 3 years from the date of purchase. If a claim is made within the 3 years, Aeris will repair or replace the office chair free of charge upon return and inspection - provided there is no third-party fault. The 3-year warranty applies to all original parts of an original Aeris Numo Task in the event of material or functional defects. In addition, the 3-year warranty period applies exclusively to purchases made directly from the Aeris online store or from an authorized Aeris dealer. If you have any questions regarding the warranty, please contact Aeris Customer Service at 0800-550923.
    Where can I use the Aeris Numo Task?
    The Aeris Numo Task is ideal for long and concentrated work. Aeris Numo Task desk chair is perfect for office and home office. But also as a conference chair in meeting rooms you can use the design chair Aeris Numo Task optimally.
    Can I combine the Aeris Numo Task with a height adjustable desk?
    Yes, you can combine the Aeris Numo Task with a height-adjustable desk. The Aeris Numo Task is infinitely height-adjustable and can therefore be combined with any normal table or desk.
    Is the Aeris Numo Task suitable for the home office?
    The Aeris Numo Task desk chair is perfect for the home office. The Aeris Numo Task is designed to be ideal for long and concentrated work. The unique technology allows for a comfortable seating experience, strengthens the back and improves upright sitting posture. When designing the Aeris Numo Task, we made sure that the office chair fits perfectly into any environment. This means you can use the Aeris Numo Task anywhere in the home office.
    In which colors is the Aeris Numo Task available?
    The frame and the seat shell of the Aeris Numo Task are available in black or white. The color of the seat shell always matches the color of the frame. The seat cushion is more colorful. Here you can choose from numerous colors. The seat cushion is available in 18 different colors. The color palette ranges from classic grays, greens and blues to soft pinks and eye-catching colors such as bright purple. The back cushion is also available in all these colors.
    Is it possible to retrofit the back cushion for the Aeris Numo Task?
    Yes, the back cushion for the Aeris Numo Task can be retrofitted. The back cushion can be quickly and easily clipped into the slots of the backrest. Therefore, it is no problem to buy the back cushion later.
  • Questions and answers about the Aeris 3Dee

    Which 3D active office chair is better for me: the Aeris Swopper or the Aeris 3Dee?
    There is no general answer to whether the Aeris Swopper or the Aeris 3Dee is better for you. Both products offer you unrestricted 3D active sitting - but are optimized for different user types. If you want maximum movement while sitting, then the Aeris Swopper is probably ideal for you. The Aeris Swopper gives you 360° of freedom of movement plus 3D ergonomics. The Aeris 3Dee is perfect for you if you want to move significantly more than before in a natural sitting posture, but an office chair look and an innovative backrest with lumbar curve are important to you. The Aeris 3Dee offers you 3D ergonomics plus innovative backrest technology.
    What is the difference between the Aeris 3Dee and conventional office chairs?
    The big difference between the Aeris 3Dee and conventional office chairs is the type and amount of movement. This is unique. The Aeris 3Dee is the most innovative 3D-moving office chair in the world. Its free, natural movement contrasts with the pre-determined, often linear or two-dimensional movement of other office chairs. Swinging in depth, wide lateral flexibility, natural forward lean - the 3D technology makes more than twice as much movement possible as conventional office chairs.
    With which cover fabrics can you buy the Aeris 3Dee?
    Of course, you can buy the Aeris 3Dee with different cover fabrics. Among other things, with the high-quality and durable cover fabric Cura from Gabriel. For executive chairs, the Aeris 3Dee is available with a high-quality leather cover in black. You can find all variants here. Other, individual cover fabrics are of course also possible. You would like to have an individual cover fabric for the Aeris 3Dee? Just give us a call, our customer service will be happy to advise you.
    Which Aeris 3Dee shock type is right for me, Standard or High?
    Which shock absorber is the right one for you depends primarily on your height, your body weight and how much you like to move. From a height of approx. 185 cm, the High (formerly PLUS) type of shock absorber is probably right. It's best to try out both variants. The Aeris 3Dee with suspension strut type Standard (formerly BASIC) is also certified with DIN EN 1335, the DIN standard for office work chairs. Further information can be found on the product data sheet.
    Why does the Aeris 3Dee not have armrests?
    Simple answer why the Aeris 3Dee has no armrests: Because it doesn't need them. As the name suggests, the active office chair is designed to help its user move more in everyday life. Not only does Aeris' 3D technology allow more than twice as much movement as conventional office chairs, it also encourages natural movement - spontaneous, self-directed and intuitive - with a hip that moves freely in all directions and true swing function. This way of sitting is largely equivalent to walking with "springy" steps on forest floor. Since armrests restrict this natural mobility, we deliberately do without armrests in the Aeris 3Dee and all our chairs. After all, we get along fine without armrests when we walk. Armrests are also not necessary for support when sitting down or standing up, since the suspension serves as "automatic" cushioning or support when standing up.
  • Questions and answers about the Aeris Active Office Desk

    What is the Aeris Active Office Desk?
    Aeris Active Office Desk height adjustable double desk is a world first. This desk features a split table top. The two elegant, organically shaped worktops enable an easy and intuitive change of position between standing and sitting, without having to adjust the height of the desk extra for this purpose. Of course, the Aeris Active Office Desk is infinitely electrically height-adjustable. This allows you to preset the two table tops to the ideal height for you.

    You can find all the advantages of the Aeris Active Office Desk can be found here.
    What is the size of the Aeris Active Office Desk?
    The overall size of the Aeris Active Office Desk split double desk is 200 cm (width) x 93 cm (depth). Thereby the sitting surface is slightly larger than the standing surface. Due to its slim and compact design, the Aeris Active Office Desk fits perfectly into any home office.
    Are the two worktops of the Aeris Active Office Desk the same size?
    No, the two work surfaces of the height-adjustable Aeris Active Office Desk are not the same size. In order for you to make the best use of the movement space, the sitting surface of the double desk is slightly larger than the standing surface.
    What is the height adjustment range of the Aeris Active Office Desk?
    The electric height adjustment of this innovative double desk ranges from 64 - 129 cm. The height of the sitting and standing desk can only be adjusted together. The height of the standing area can be adjusted from 103.5 - 129 cm (including tabletop). The height of the sitting area can be adjusted from 70 - 95 cm (including tabletop).
    How heavy is the Aeris Active Office Desk?
    In total - including tabletop and frame - the Aeris Active Office Desk double desk weighs 79 kg.
    What accessories are available for the Aeris Active Office Desk?
    Of course, it is possible to add a variety of useful accessories to the Aeris Active Office Desk. For example, you can add a QI charger for wireless charging of your smartphone. There is also the intelligent cable management and the electrical socket set. The cable tray is already included in the scope of delivery. You can take a detailed look at the accessories for the Aeris Active Office Desk on the product page. in detail on the product page.
    How are the table tops arranged on the Aeris Active Office Desk?
    The arrangement of the table tops of the Aeris Active Office Desk is freely selectable. That means you can freely decide which top you want to have on the left or right, high or low. The configurable arrangement of the table tops guarantees a quick and intuitive change of posture. Whether you're writing while sitting or making a phone call while standing - you'll always be able to change posture seamlessly without interrupting your workflow.
    What material is the Aeris Active Office Desk made of?
    The split tabletop of the Aeris Active Office Desk is made of sturdy melamine-coated chipboard. The sturdy desk frame is made of steel. The included cable tray is made of sheet steel. In addition, the integrated, quiet motor ensures quick, uncomplicated height adjustment.
    What colors does the Aeris Active Office Desk come in?
    The Aeris Active Office Desk is available in a total of 12 different color combinations. You can see which table frames and table tops you can choose from here. You can configure your desk according to your personal taste.
    How to set up the Aeris Active Office Desk?
    The assembly of the Aeris Active Office Desk is usually possible on your own. How to assemble the double desk is explained in detail in the enclosed assembly instructions. You can also download them here. Don't feel like reading? Our step-by-step assembly video shows you the exact assembly. This guarantees a quick and easy assembly.
    How is the Aeris Active Office Desk delivered?
    The Aeris Active Office Desk office desk will be shipped in 4 individual packages (partial shipments may apply). Therefore, our tip: Please provide your phone number at checkout for more information on delivery.
    How much weight can I put on the Aeris Active Office Desk?
    Each tabletop of the Aeris Active Office Desk is designed to support a total load of up to 65 kg.
    Does the Aeris Active Office Desk require two monitors?
    We recommend that you equip each of the Aeris Active Office Desk desks with a monitor and a keyboard and mouse. This allows you to switch quickly and smoothly between sitting and standing and continue working at any work surface without restriction.
    Can I use Aeris Active Office Desk with just a laptop?
    Yes, you can easily use the Aeris Active Office Desk with just a laptop and no extra screens. Take advantage of the mobility of the laptop and simply take it with you when you move from sitting to standing on the work surface.
  • Questions and answers about the Aeris Active Desk

    What is the Aeris Active Desk?
    The electric infinitely height-adjustable Aeris Active Desk is the elegant and space-saving sit-stand solution for any office or home office. Thanks to the slim design, the desk fits into any room. In addition, the Aeris Active Desk has a memory and reminder function. Accordingly, you can save your preferred sitting height as well as the standing height and move the desk to the perfect height for you with the push of a button.

    See all the benefits of the Aeris Active Desk here.
    What is the size of the Aeris Active Desk standing desk?
    To ensure that the Aeris Active Desk really fits into any home office, we offer the standing desk in three different sizes.

    1.) 120 cm (width) x 80 cm (depth)
    2.) 140 cm (width) x 80 cm (depth)
    3.) 160 cm (width) x 80 cm (depth)
    How large is the height-adjustable range on the Aeris Active Desk?
    The electric height adjustment of the Aeris Active Desk ranges from 64 - 120 cm. A distinction is made between the sitting and standing areas. The sitting area ranges from 64 to 95 cm (incl. tabletop). The standing area of the height-adjustable desk can be adjusted from 96 to 120 cm (incl. tabletop).
    What accessories are available for the Aeris Active Desk?
    The Aeris Active Desk can be expanded with numerous useful accessories. Among other things, there is a QI charger for wireless charging of the smartphone. You can also upgrade the intelligent cable management and the cable tray. The accessories for the Aeris Active Desk can be seen in detail here.
    What material is the Aeris Active Desk made of?
    The tabletop of the Aeris Active Desk is made of a robust, 19 mm thick melamine-coated chipboard. The sturdy desk frame is made of steel. The cable tray, which can be retrofitted as an option, is made of sheet steel.
    What colors is the Aeris Active Desk available in?
    The Aeris Active Desk is available in 20 different colors. You can see which table frames and table tops you can choose from here. You can configure your desk according to your personal taste.
    How heavy is the Aeris Active Desk?
    Depending on which desk size you choose, the Aeris Active Desk has a different weight. The range is from 43 kg to 47 kg.

    Product weight: 120 x 80 cm: approx. 43 kg
    140 x 80 cm: approx. 45 kg
    160 x 80 cm: approx. 47 kg
    How do you set up the Aeris Active Desk?
    Assembling the Aeris Active Desk is easy and usually possible on your own. We explain exactly how to assemble the desk in detail in the enclosed assembly instructions. You can also download them here. Don't feel like reading? With the step-by-step assembly video the quick and easy assembly is guaranteed.
    How is the Aeris Active Desk delivered?
    Unlike the Aeris Active Office Desk (4 packages), the Aeris Active Desk ships in only 2 individual packages (partial shipments may be required). Please provide your phone number at checkout for more information on delivery.
    How much weight can I put on the Aeris Active Desk?
    The sturdy and stable tabletop of the Aeris Active Desk can withstand a lot. The tabletop can be loaded with a maximum of 120 kg.
  • More questions for Aeris

    Your question to Aeris is not included?
    Your question is not here? That's not a big deal. We are looking forward to your individual request, a suggestion or even criticism. Feel free to send us a message at info@aeris.de or directly here on the website in the chat.

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